1Account and sign-in
Do I need an account?
You can browse listings, the coastal guide and the forecasts without one. You need an account to publish a listing, save favourites, report a listing or block a user.
How do I sign up?
Choose Sign up on the Profile tab and enter your name, email address, phone number with country code and a password. Your account opens when you enter the verification code we email you.
I did not get a verification code.
Check your spam and other folders, make sure the email address is correct and use Resend code on the verification screen. If the code has expired, request a new one. After too many attempts, wait a while and try again.
I forgot my password.
Tap Forgot password on the sign-in screen, then enter the code from your email and a new password.
The app says the phone number is registered to another account.
Each phone number can be linked to one account only. Sign in to the account you created with that number. If the number is yours and you cannot access that account, write to us.
How do I change my phone number?
The phone number cannot be changed in the app. Email us from the address registered to your account and we will help once we have confirmed it is yours.
How do I change the app language?
Use the language selector at the top of Profile > Account to choose Turkish, English, German, Russian or Arabic.
2Publishing a listing
How do I publish a listing?
Sign in and tap the + button in the middle of the bottom bar. Complete the steps with a title, boat type, year, length, cabins, capacity, a description of at least 20 characters, a sale price or daily charter rate, a marina and 1–10 photos. Your name and phone number are added from your profile automatically.
How many free listings can I publish?
The free allowance depends on the campaign in effect when you created your account. You can see what is left and when it renews under Profile > Account > Listing Packages. Editing a listing does not use up an allowance; deleting a listing or your account does not restore one.
The app says this listing is already published.
You already have a listing with the same content. Edit the existing one under Profile > My listings instead of creating a new one.
How do I edit, unpublish or delete a listing?
Under Profile > My listings, use Edit, Unpublish or Delete on the listing. Deleting a listing deletes its photos too.
My listing has expired.
Paid single listings stay published for 30 days; listings published under a subscription stop being shown when the subscription ends. Expired listings stay visible to you in My listings and can be renewed with a suitable allowance.
My listing says it was removed by moderation.
Your listing was reviewed after a report and hidden because it broke the rules. A hidden listing cannot be republished or renewed. If you think the decision was wrong, write to us with the listing title.
3Photos
How many photos can I add?
Each listing takes 1 to 10 photos, each up to 8 MB. You can pick them from your library or take them with the camera.
The app cannot access my photos or camera.
On your iPhone, open Settings > MarineBase and allow Photos and Camera. The app uploads only the photos you select.
What should I keep in mind with photos?
Photos are public. Use only photos of the boat in the listing that you took or have permission to use. Do not show licence plates, home addresses, other people’s faces or documents.
4Payments and subscriptions
Who takes the payment?
All purchases go through Apple’s App Store in-app purchase system and are charged to your Apple ID account. Your card or bank details never reach us.
My package is missing, or I moved to a new phone.
Make sure you are signed in with the Apple ID you bought with, then use the restore purchases option on the Listing Packages screen. If the problem continues, write to us with the order ID from Apple’s receipt.
How do I cancel my subscription?
On your iPhone, go to Settings > [your name] > Subscriptions > MarineBase. Cancel at least 24 hours before the end of the period to stop renewal; your package stays active until the period ends. Deleting the app or your account does not cancel a subscription.
Can I get a refund?
Apple takes the payment, so Apple decides on refunds. Request one at reportaproblem.apple.com.
5Reporting and blocking
How do I report a listing?
Tap Report listing on the listing page, choose a reason (suspected fraud, inappropriate content, duplicate listing or other), add details if you like and send it. Reports are reviewed and the listing owner is not told who reported it. Do not put passwords or payment details in the description.
How do I block a user?
Tap Block user on the seller’s listing page. That seller’s listings are hidden from your account. You can unblock them under Profile > Account > Blocked users.
I think I have been defrauded.
Report the listing in the app, keep your messages and payment records, and contact the police. MarineBase is not a party to sales or charters and takes no payments, but please write to us too so we can review the listing and account.
Can I report illegal content without an account?
Yes. Email the listing title and the reason to destek@marinebase.app.
6Deleting your account
How do I delete my account?
In the app, go to Profile > Account > Privacy > Delete my account. What is deleted and what is kept is explained on Delete your account. If you cannot access the app, email us from the address registered to your account.
7Weather, sea and marina information
Where do the forecasts come from?
From Open-Meteo’s weather and wave models: five-day and hourly forecasts, wind and gusts in knots, Beaufort force, wave height, period and direction, visibility and chance of rain. Wave data may be missing at some points.
Can I rely on the forecasts for navigation?
No. They are model forecasts, not official marine forecasts or navigational warnings. Check the MGM marine forecasts before you sail.
Do I have to allow location access?
No. Without it you can pick one of the preset coastal places on the weather screen. If you allow it, your location is used to sort nearby marinas and to get a forecast, and it is not stored on our servers.
A marina record is wrong or missing.
Coastal places are compiled from OpenStreetMap data; some details may be missing or out of date and positions are approximate. Write to us with the name of the record.