MarineBase

Delete your MarineBase account

Last updated:

You can delete your account in the app in a few steps. If you cannot access the app, send a request by email.

Contents
  1. Delete in the app
  2. Request by email
  3. What is deleted
  4. What is kept, and why
  5. If you have a subscription
  6. If you only want to remove listings

1Delete in the app

  1. Open MarineBase and sign in with the account you want to delete.
  2. Tap Profile in the bottom bar.
  3. Open the Account tab.
  4. Tap Privacy in the list.
  5. Tap Delete my account and confirm with Delete my account.

Deletion starts immediately and you are signed out when it completes. It cannot be undone.

2Request by email

If you cannot access the app, email destek@marinebase.app from the address registered to your account with the subject “Account deletion request”. We may ask for information to confirm the account is yours. We complete the request within 30 days at the latest and let you know.

3What is deleted

  • Your account (email address and password hash) and profile (name, phone number, notification setting)
  • All of your listings and their photo files
  • Your business profile
  • Your favourites, in-app notifications and block list
  • View and contact records for your listings and those you created as a viewer

4What is kept, and why

  • Free-listing record. A protected identifier derived from your phone number, your first registration date and the date of your last annual free listing are kept. This stops the free listing allowance from being reset by registering again with the same number. The record contains no plain phone number or email address, but it is not anonymous: it matches again if the same number is entered.
  • Purchase and transaction records. Orders, package entitlements and Apple transaction records are unlinked from your account and kept for as long as financial and legal obligations under the applicable legislation require.
  • Report records. The report text, the listing title and the review outcome may be kept as moderation history, unlinked from you.
  • Support requests and admin audit records. The link to your account is removed; personal details you wrote in a message may remain in its text. You can ask us to delete these records.
  • Backups and provider logs. Deleted data may remain in these copies until the provider’s backup and log cycle has completed.

5If you have a subscription

Deleting your account does not cancel an App Store subscription. To avoid further charges, cancel it first on your iPhone under Settings > [your name] > Subscriptions.

6If you only want to remove listings

To keep your account but remove a listing, use Delete on the listing under Profile > My listings. The listing and its photos are deleted. To hide a listing for a while, use Unpublish.

More detail is in the Privacy Policy.